On this accelerated 3-day Dynamics 365 for Retail course you'll develop the skills and knowledge you need to deploy, maintain and use Microsoft Dynamics 365 for Retail.
You'll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which speeds up your learning, helping you to create insightful shopping experiences using Dynamics 365 for Retail to personalise customer engagement and increase employee productivity.
YourMicrosoft Certified Trainerwill guide you through Dynamics 365 for Retail to:
During the course, you'll prepare for and sit exam MB6-897. Passing this exam will act as the elective requirement for MCSE: Business Applications. Don't pass the exam first time? Don't worry, you'll be covered by our Certification Guarantee.
If you're a Dynamics 365 partner looking to set up, use and provide support for the application functionality in Microsoft Dynamics 365 for Retail, this course is ideal for you.
Model an organisation
Configure retail parameters
Configure workflows
Integrate stores
Manage retail channels
Perform Point of Sale (POS) set up processes
Configure POS terminals
Configure barcodes and labels
Configure basic product parameters
Build product category hierarchies
Create and manage catalogues
Manage delivery modes
Manage direct delivery
Manage pricing discounts
Connect vendor information to products
Manage Retail Operations
Generate retail information reports
Implement customer loyalty schemes and gift cards
Manage journals
Manage inventory replenishment
Manage a call centre
Perform POS operations
Manage sale orders
Manage customers
Manage drawer operations and daily operations
Manage instalment billing
Manage returns and Return Merchandise Authorisation (RMA) processing
You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:
Exam MB6-897: Microsoft Dynamics 365 for Retail
You'll be measured on your ability to accomplish the following technical tasks in exam MB6-897:
Included on this course:
Your accelerated course includes:
You should have:
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The training for PL-100 is an intense course, jam-packed with references, resources delivered by a super knowledgeable instructor. Would recommend having a sound base knowledge of Microsoft Power Platform before attending. MS Learn provides topics for PL-100 and also a study guide for the exam which is very useful when preparing for exam."
Jessica Brooks, Kenvue. (3/1/2024 (Wednesday) to 4/1/2024 (Thursday))
"Training facilities were great and the hotel onsite is nice."
Anonymous. (18/12/2023 (Monday) to 20/12/2023 (Wednesday))
"It's the best way to learn without any distraction. Training, eat, sleep, shower."
Anonymous. (13/12/2023 (Wednesday) to 15/12/2023 (Friday))
"When learning with Firebrand, everything is taken care of for you. This allows you to pour everything into absorbing and understanding your course content amongst peers."
ML, Griggster Limited. (3/10/2023 (Tuesday) to 6/10/2023 (Friday))
"Perfect instructor with much knowledge and the ability to bring it to the people. Thank you. The topic is huge but I would have expected a little bit more working together in the system."
Reinhard Decker, VAT Vakuumventile AG. (10/10/2023 (Tuesday) to 13/10/2023 (Friday))
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