Get the skills and knowledge you need to become a Microsoft Dynamics 365 for Customer Service Functional Consultant on this accelerated and official 2-day course.
In the process of becoming a Dynamics 365 for Customer Service Functional Consultant, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.
Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.
At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications badge in recognition of our expertise in delivering quality solutions in this specialised business area.
Become a certified Customer Service Functional Consultant in 2 days as you cover the following topics:
You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee.
If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.
Once you have achieved the Microsoft Dynamics 365 for Customer Service Functional Consultant certificationm, you'll be halfway towards becoming a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
Both exam MB-230 and Exam PL-200: Microsoft Power Platform Functional Consultant are prerequisites for the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification.
After you pass both exams, you'll automatically become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Your accelerated course includes:
Before attending this accelerated course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.
It's also recommended you have familiarity with solution architecture and quality assurance.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20/2/2020 (Thursday) to 21/2/2020 (Friday))
"The training for PL-100 is an intense course, jam-packed with references, resources delivered by a super knowledgeable instructor. Would recommend having a sound base knowledge of Microsoft Power Platform before attending. MS Learn provides topics for PL-100 and also a study guide for the exam which is very useful when preparing for exam."
Jessica Brooks, Kenvue. (3/1/2024 (Wednesday) to 4/1/2024 (Thursday))
"Training facilities were great and the hotel onsite is nice."
Anonymous. (18/12/2023 (Monday) to 20/12/2023 (Wednesday))
"It's the best way to learn without any distraction. Training, eat, sleep, shower."
Anonymous. (13/12/2023 (Wednesday) to 15/12/2023 (Friday))
"When learning with Firebrand, everything is taken care of for you. This allows you to pour everything into absorbing and understanding your course content amongst peers."
ML, Griggster Limited. (3/10/2023 (Tuesday) to 6/10/2023 (Friday))
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